Reference

What Our Privacy Policy Covers

Your account on j188bd runs on a few pieces of data: the mobile number you register, the wallet details you link, and the record of what you played.

Mobile number sign-inbKash, Nagad, Rocket recordsCookie choices you controlRequests answered by our team
j188bd What Our Privacy Policy Covers
ASK OUR TEAM

Where to Send a Data Request

Data questions go to the same team that handles account help for Bangladesh, so you are not passed around. Open live chat from your signed-in lobby and tell us what you need — a copy of your records, a correction to your mobile number, or a deletion request once your account is closed. Email works too if you prefer a written trail; include the mobile number on the account. We may ask you to confirm a one-time code before we change anything on your profile.

Live chat inside your account Tap the chat bubble in your lobby and type your question. The team can open your wallet records while you wait, so a wrong mobile number or payout detail is often fixed in that same chat.
Email for a written trail Write to the address shown under Account, then Privacy, and include the mobile number you registered. We reply with a reference you can quote later if the same request comes up.
Close and clear When you close your account, tell us in the same message if you want your profile data removed. Payment records tied to bKash, Nagad or Rocket transfers stay for the period local law requires, then go.
SECURITY AND RETENTION

Cookies, Sign-In and Data Removal

Your sign-in is protected by a one-time code sent to your mobile number, so a leaked password alone does not open your wallet. Session cookies keep you signed in on your own phone; clearing them signs you out and you will need a fresh code. We keep play and payment records only as long as the law and dispute handling require, then remove them on a rolling basis. You can ask for a copy of what we hold, or for a correction, at any point while your account is open.

Cookie choices

Cookies do two jobs: keeping you signed in and remembering small lobby settings. The sign-in ones are needed to use your account wallet. Anything else you can switch off from the cookie banner without losing access.

Account security

Every sign-in needs the one-time code we send to your mobile number. If a code arrives when you did not try to log in, change your password and message live chat so we can lock the session.

Retention periods

We hold wallet and play records for the window that local law and payment disputes require, then delete them. If you close your account while a query is open, those records stay until it is answered.

Access and corrections

Ask for a copy of your profile data and we send a readable file. If a detail is wrong, such as an old Rocket number, tell us and we fix it once you confirm by code.

Privacy Questions You Send Us

These are the data questions that reach our chat desk most often, answered the way we would answer you there. If yours is not here, message us from your lobby and we will point you to the exact record you need.

Your sign-up details, the mobile number registered with your wallet, deposit and withdrawal records from bKash, Nagad, Rocket or Upay, plus device and cookie data that keeps you signed in. Nothing beyond what runs your account.

Partly. The cookies that keep you signed in are needed for your wallet and withdrawals to work. You can refuse the rest from the banner, and the lobby will still load.

Message live chat from your lobby or email the address on your account page. Say you want a copy of your profile and wallet data. We reply with a readable file.

Yes, once any open query and the record period set by local law are done. Payment records for a bKash, Nagad or Rocket transfer have to stay for that window; your profile details go sooner.

Not for marketing, and never with another account holder. It goes to the payment channel only when we verify a transfer or send a payout, and to a supplier only where a technical fault needs checking.

It can. Access to the lobby, what we store and how long we keep it all depend on your local law and eligible regions. Where a local rule differs from this page, the local rule applies.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.